1. Can I add an item to my order after I have placed it?
2. Cancelling an order.
3. Do I need to register to place an order?
1. How long will my order take to arrive?
If you are ordering from outside of Russia delivery times may vary. Typically, EU orders may take between 14-21 days but we ask that all international orders allow 4 weeks for delivery.
Please, note that some items will take slightly longer to arrive as they are made to order. Please, allow the extra processing time shown for the below items:
– Clothing: will take an additional 2-3 working days.
2. How much will shipping cost?
What payment methods do you accept?
How much will shipping cost?
1. How can I return an item?
Please note, refunds and exchange are only issued for unused or faulty items returned to us within 28 days and we are unable to issue any request if you have not emailed us first.
Once we have received your email, we will contact you with our returns address and further instructions.
2. Returns and refunds policy
Once we have received a returned item please allow 7-10 working days for us to process your exchange.
We will charge additional postage and packaging on all exchanges; our customer service team will advise you how to do this.
In cases where the desired item for exchange is not available we will notify you and issue you a refund unless you request another item of the same value.
If you have received an item in error, we will replace this item once we have received the wrong item back with us. We will require you to return the item to us which we will reimburse you for once we have received it back (a copy of the postage receipt must be sent with your return or scanned and sent via e-mail to our customer service team).